Zenya 7.0.0

About four times a year, we release a major update for Zenya. In these updates, we introduce new features and make existing functionalities work even easier and better. These updates also ensure that Zenya is technically up-to-date.
Curious about what's new in Zenya 7.0.0? You can read about it on this page.

The rollout of Zenya 7.0.0 will start on 3 July 2023.
For the exact date/time for the rollout to Zenya SaaS by ring, check out status.infoland.co.uk.

Zenya version 7.0.0 is only being rolled out to Zenya SaaS, not Zenya on-premises. More information

RISK | BOOST | Optimisations | For application managers and ICT

RISK

Zenya RISK has been completely revamped!

We are proud to release the new version of RISK in Zenya 7.0.0. This version came about in co-creation with customers. From the first sketches to the last line of code. A successful collaboration that led to a great result. With this new version of RISK, we fulfil our product promise: helping your organisation to be in control of all strategic and operational risks.

Why Zenya RISK?

Broad-based solution for integrated strategic and operational risk management;
For any industry and for organisations of any size;
Easily involve all employees to create higher risk awareness;
Quick to implement;
Scalable, easy-to-manage solution that grows with the organisation;
Extremely powerful on its own and even stronger together: connects seamlessly with Zenya DOC and Zenya FLOW;
Proactive guidance and alerting on risk scores, effectiveness of controls and open issues, among others.

Support for all strategic and operational risks

Below you can see the new risk overview screen. As you can see, the module has received a major visual update, while retaining the core functionality of our previous version of RISK. From now on, you have a much better overview of all your risks and controls, and managing them is easier and friendlier. This makes RISK much better suited to managing large numbers of operational risks in addition to strategic ones.

The overview is easily customised to your preferences through powerful filtering, grouping and sorting functions. Save favourite views for yourself or a colleague.

The overview shows key features and areas of concern, so you quickly know where to focus. Zooming in on an individual risk shows all relevant information such as linked controls and the risk strategy for this risk. You will also find the history of previous risk assessments.

BowTie analysis

The BowTie analysis is a good tool to clearly display the existing situation of a system and how risks are controlled for each employee. A BowTie diagram visualises risks you face in one easy-to-understand image.

The diagram is shaped like a bowtie, clearly distinguishing between the proactive and re-active sides of risk management. The diagram shows an overview of various possible incident scenarios and shows what barriers you have put in place to manage these scenarios. For example, this could look like this:

Basically, BowTie works the same as before, but the display has been greatly improved, as well as managing it.

NEN 7510 (or other frameworks/frameworks)

Many organisations work with one or more frameworks/frameworks for their operational risks. For example, by the end of 2023, all Dutch hospitals must comply with the requirements from the NEN 7510. Partly for this reason, the new Zenya RISK offers support for frameworks such as the NEN 7510 (and all frameworks relevant to your organisation). With rich filtering and -if desired- automatic linking of NEN 7510 control measures to NEN 7510 risks, Zenya RISK is well prepared for this. For example, on the detail page of a risk you can always see which controls are linked and under which domains this risk falls.

Want to know more about our NEN 7510 content solution, which gives you instant access to all 54 risks and 150 measures to control risks? See our NEN 7510 content solution page.

Dashboarding

The entire design of RISK has been improved, both externally and functionally. Including fully revised dashboarding. With this powerful tooling, you, the customer, are able to zoom in on the things that matter most to you.

RISK contains several dashboards, giving you a quick overview of your risks and controls, now and over time; What is under control? What has changed? Where are things threatening to go wrong? Integral filtering gives you a quick overview of the points of attention. Of course, the dashboards are clickable, so you can easily zoom in on the issues that are relevant to you from an overall view.

Information for existing customers

Is your organisation already using Zenya RISK? Then you decide whether you want to use the new version immediately or later. In fact, it is possible to continue working in the current version for some time.

Whether you can use the new RISK immediately does depend on the current set-up and usage within your organisation. Zenya RISK will be further developed after Zenya 7.0 for specific issues such as control testing and control test reviewing. This is therefore not yet included in Zenya 7.0.0. Over the past few months, we have communicated individually with all RISK customers about this.

Given the changes in this release of Zenya RISK, it is also necessary to transfer data from the existing Zenya RISK setup to the new Zenya RISK. Before we will implement this update, a consultant will work with your organisation to see what data should/should not be transferred. Specific to your organisation and requirements.

If your relationship manager or consultant has not yet contacted you, it will do so soon.

Not a RISK customer yet, but curious?

Is your organisation not currently using Zenya RISK, but curious about our solution to better manage risks and controls?

Then contact your relationship manager or consultant for a demo of the updated Zenya RISK.

RISK | BOOST | Optimisations | For application managers and ICT

A new module: Zenya BOOST

Over the past months, we have been working hard -together with customers- on an entirely new Zenya module. And now it has arrived. We are proud to release our latest module Zenya BOOST!

As an organisation, you are constantly improving and securing quality and safety. Whether it's rolling out new initiatives or repeating key procedures and practices. The people in your organisation are the key to success. How do you reach and involve employees in these changes? How do you keep them focused and ensure that employees move with you? Get to know our latest module Zenya BOOST, the people-oriented software that helps you strengthen your quality and risk management and really involve people in changes in your organisation.

With Zenya BOOST, you have accessible and intuitive software, which allows you to easily develop and time your own campaigns. This way, you reach and activate a large group of employees and take them along step by step on changes and important themes. Zenya BOOST is quick to implement and campaign creation is also very easy. This allows you to get started quickly.

With targeted questions, images and videos, you get employees to actively think about the topic and receive their feedback. As employees engage in dialogue with each other, you let the power of the group work and increase involvement. As a campaign manager, you can easily see how many people you actually reach and have insight into the feedback and dialogues between employees.

With Zenya BOOST, we complete the Zenya software suite and help you take quality and risk management to the next level and successfully implement change within your organisation.

BOOST in brief

With BOOST, you can create campaigns that allow you to send participants messages over time. You can prepare this by preparing these messages in a timeline. You link the desired participants to a campaign and BOOST does the rest. Participants receive an e-mail with the message on the day as set. From that e-mail, they can navigate to their own timeline to view the message, perform the action associated with the message and view all previous messages. They can then respond to the message and engage with others on the topic.

Rights

Central law

A new right "Create campaigns" has been added to the central rights, only users with this right can create new campaigns.

Management right for campaign

As a campaign administrator, you are allowed to do everything within a campaign, prepare new messages, edit messages and manage participants. The user who creates a campaign automatically receives campaign management rights. These can be changed on a campaign-by-campaign basis; there can be several campaign administrators per campaign.

Campaign list

The hamburger menu allows you to go to campaigns. This option is visible if you have the central right to create campaigns or if you are a campaign administrator. In the list of campaigns, you see all the campaigns you are campaign manager of. The campaigns are shown in alphabetical order. For each item, you see whether or not it is planned, or started. This is shown in the text 'chip', but the start date is also shown if it has been filled. Furthermore, you see the number of participants per campaign and the number of reactions if any.

Create campaign

A campaign has a few settings. In part, you can fill these directly when creating the campaign.

Subject

The campaign subject is shown to participants in the titles of emails, as well as on the campaign timeline.

Description

The campaign description is shown to campaign administrators in the campaign list. Here you can describe the purpose of the campaign for yourself and other campaign administrators, making it easy to distinguish between different campaigns.

Start date

All messages in the campaign are scheduled based on the start date combined with all intervening pause steps. So when which step is sent is set dynamically and always linked to the start date. If the start date is empty, nothing is sent. The start date may not be set in the past. Nor can the start date be changed once a campaign has started.

Campaign settings

You can still change the settings when creating the campaign in the campaign settings screen. There you will also find some other important settings.

Sender

Participants of a campaign receive emails when a message is scheduled for them for that date. They receive mails where you, as a campaign administrator, can influence on whose behalf these mails are sent.

The sender name is shown as the name with the recipient. While mails are always sent from the standard mail address Zenya already uses for other standard mails, the name displayed in the process can and may be different. In this way, a name can be chosen that makes sense for the campaign in question and thus can also influence the willingness of participants.

The email address you set up in a campaign is used the moment a participant wants to reply to a campaign email by email. This ensures that you can place feedback on a campaign where they can actually do something with content.

Participants

Select one or more users, user groups and/or teams here. Participants receive the scheduled campaign steps by e-mail on the date it is scheduled.

Administrators

Select the users who are allowed to manage this campaign here. Any user who is allowed to manage a campaign can change anything within a campaign.

Campaign manager timeline

In the timeline, you as a campaign manager can prepare messages to be sent. The timeline has a chronological order with the oldest messages at the top. In the timeline, you can gradually see which messages have been sent and which have not yet been sent. Anything in the past (shown with grey timeline) cannot be changed. Everything in the future (shown with primary Zenya colour) can still be changed. So messages can still be added, modified or deleted in a running campaign.

Break

Pauses let you control how many days there are between posts in the timeline. Here you have a couple of options. First, you choose how many days' pause you want. Then you can specify what happens after that pause.

Moving on, message is sent after break regardless of what day it is.
Wait for next business day, message will be sent after break on next business day.
Wait for specific day, message is sent after pause on next day as selected.

With these options, you can plan the campaign, indicating your preferences while also adjusting the start date.

If the campaign has a start date, the dialogue to add the break will also show on which day the next message will be sent based on the chosen settings.

Message

The timeline shows an overview of all messages and breaks in between. For each message, the date it was sent or will be sent is shown on the left. An icon in the line itself indicates the message type, which is also shown in a yellow 'chip' in the message itself. With each message, the image of the message is shown or, in the case of a YouTube video message, a thumbnail of the video itself. Furthermore, a part of the message is shown so that you can easily get an idea what the content of the message is. At the bottom are 4 possible icons. These will be further explained under statistics and reactions, but here is a brief explanation:

Number of participants to whom this message has been offered
Number of participants who handled this message
Number of participants who unsubscribed based on this message
Number of responses to this post

Message type: knowledge flash

A knowledge flash contains an image and text. It is a simple message you can use to convey information. For example, at the start of a campaign to indicate why participants have been added to a campaign, why the campaign is important and how it also matters to the participant themselves.

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Message type: Knowledge question

Add a question to excite participants and get them actively engaged with your goal. Like a knowledge flash, a knowledge question contains an image and a message. In addition, there is specific space to ask and answer the real question. The knowledge question is a multiple-choice question with a minimum of 2 and a maximum of 10 answers where one answer is always marked as correct.

On the timeline after answering the question, participants see what they themselves answered, what the correct answer is and how the distribution of answers is of other participants in the campaign. So you can see how you did compared to the rest. This data is also updated, so if you go back to the timeline later, you will see the most up-to-date situation.

Under answers, feedback can be displayed that participants see after they answer the question. Here you can give additional explanations about the answers and why a certain answer is correct. You can also refer to sources here.

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Message type: YouTube video

A post with a YouTube video contains two things. First, of course, the YouTube video itself. You can easily add this to a post by pasting the URL of a video into the first field.

Then, as for any message, there is a field to format the text of the message.

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Comments on messages

Participants can reply to posts on the timeline and respond to responses from other participants. For each message type, this is possible the moment a message is marked as "handled" for the participant. On the timeline, a user sees this when a green tick is displayed at the top right of the message. For the various message types, it is determined whether a message has been handled as follows:

Knowledge flash, immediately when the timeline is opened
Knowledge question, after confirming the answer to the question
YouTube video, after starting the video

Immediately after the post is marked as handled, the option to respond comes into view and you can see which responses have already been given.

How are campaign emails compiled and sent?

There are a few important things to say about how the mail system behind BOOST works.

Posts for the same day are partially merged

If several messages are scheduled for the same day, the messages are merged into one mail. However, a distinction is made here between messages without a required user action and messages where a user action is expected. Currently, there are 3 message types:

Knowledge flash (no action required)
Knowledge question (action required)
Video (action required)

Messages for the same day are merged up to and including the first message that requires an action. So a message can contain two knowledge flashes and a video or one knowledge flash and a knowledge question but never a knowledge question and video.

What if I add a participant to an ongoing campaign?

New participants in an ongoing campaign will receive an initial mail composed as described above. It is possible that these participants will receive a merged mail (from day 1 and 2) while the original users of this received 2 separate mails. Merged users will receive one mail to 'join' them in the campaign. From that mail, they can open the timeline where all messages can be seen for the campaign so far. After that, the next mail they receive is again the same as the mail received by all participants. So there may also be intermediate messages that added participants do not receive by mail but see on the timeline.

Mails are sent daily

Every day at 13:00, emails are sent out with messages scheduled for the day. Throughout the day, however, there is a systematic check for messages to be sent. This means that when you add participants to an ongoing campaign, these participants can also receive mails at other times.

Unsubscribe

At the bottom of each mail is a link that allows a participant to unsubscribe from that campaign. Clicking that link opens the campaign and the participant sees a dialogue to unsubscribe. Here the user can add a reason by entering it himself or by clicking on one or more suggestions. This reason is not yet visible to campaign managers. Unsubscribing is permanent, a user cannot subscribe again and a campaign manager cannot undo this. If a participant still tries to open the timeline via an old e-mail, the timeline is opened, but with a dialogue in front of it showing that the participant has unsubscribed.

Statistics

On a post's statistics tab, you will see general statistics that are the same for every post type.

Number of participants to whom this message has been offered
Number of participants who handled this message
Number of participants who unsubscribed based on this message*

*Messages can be merged into one mail. When a participant unsubscribes, this is shown in the statistics of the last message in the mail.

For the message type knowledge question, apart from general statistics, you also see data specific to that type. For example, for each answer to the question you can see how many participants gave that answer. With a bar you can also easily see the proportions between the answers.

Chat

On the third tab "Chat", you can see the reactions to the message. The reactions can contain valuable feedback that you can use for the continuation of the campaign. It is not possible to comment or moderate as a campaign administrator.

Enthusiastic?

Contact your relationship manager or consultant and ask for a demo or how you can try or purchase Zenya BOOST yourself so that your organisation can get started with it too!

RISK | BOOST | Optimisations | For application managers and ICT

Optimisations

Besides the new version of RISK and the introduction of the new module BOOST, the other Zenya modules have also received love and attention in the form of optimisations. Below, they are described for each module, where possible with a link to the Community topic that contributed to them.

CHECK

Showing smilies when answering 'Scale' type questions

To make your questionnaire even more intuitive, you can now indicate in the design of your questionnaire not only for yes/no questions, but also for questions of the 'Scaling' type that they should be visualised using a smiley. This translates into answer options with a green face for the best answer and a red face for the least good answer. In between, the faces are coloured from yellow to orange.
You can use smileys when you have up to five answer options.

Community topic

Export completed questionnaire to Word

When you go to view a completed questionnaire and then export it to Word, you can now also exclude comments added when checking the questionnaire from the export. This then applies to general comments and comments added to a question.

If you use questions from a frame on the questionnaire and you exclude questions when exporting by not showing questions with a 'good answer', a situation can arise where, for a frame item, you don't get any questions in the export. This then happens when all questions have been answered 'correctly'. In that case, the title of that frame item will also no longer be included in the export.

Compliance

Improved search function when running Compliance reports

When running a compliance report, you can now more easily select organisational units and frameworks.
A search bar has been added that allows you to search for the organisational units and/or frames you want to include in your report. When you start searching, the results are displayed immediately.

DOC

Delete tasks and messages when archiving document

When you go to archive a published document, tasks and messages on that version of the document are deleted.
If a draft version still exists, tasks and messages will be kept for the draft.
Comments and reactions to comments on archived documents are not deleted.

Community topic

For languages other than Dutch or English, the HTML editor is set to English

If the language of the user modifying an HTML document is other than English or Dutch, the labels of the buttons in the HTML editor will be displayed in English.

An exception is the style buttons in the toolbar. These do display in the user's language because these names are retrieved from style management.

FLOW

Fill deadline of an action item from a date field

When adding an action item from the workflow, it is possible to set a deadline.

It is now possible to fill this deadline from a date field that you have, for example, populated on a form or auto-filled via a workflow action.
If the date field has no value at the time the action item is plotted then the deadline will remain empty.

Deadlines are checked only on the specific day they expire (or approach). Thus, the action taker will no longer receive a notification if the deadline date of the action item being deployed has already passed.

Community topic

Option for a hierarchical field to see the full hierarchical list directly in the form

When adding a hierarchical field on a form, you can now check the 'always show full hierarchy on form' option.
If you select this option, the full hierarchical list along with a search box to search the list will be displayed directly in the form.

Community topic

Report of notifications with follow-up notifications

It is possible to add an overview of notifications with follow-up notifications under reporting.

Community topic

Using advanced mode when setting the conditions of an action item

When adding or modifying an action item on a status transition, it is now possible to use advanced conditions. After enabling advanced mode, you can link conditions by using a combination of AND, OR and parentheses.

Community topic

Portals

Synonyms are applied to 'Featured links'

When you added recommended links for a search term, these recommended links were only shown when that search term was searched.
We have now extended this, from now on the recommended link will also be shown when a synonym for that search term is searched. This then applies to the synonym list added in Zenya for the search term.

Community topic

Zenya general

Search field reporting module

In the reporting module, a number of fields have been made easier to search. This concerns the dialogue box for selecting organisation units, (norm) frames, and specific items within (norm) frames.

Community topic

Modified Help function

In previous versions, after clicking on the Help button, the Community Widget appeared containing topics relevant to the page you are on.

For security reasons, this has been replaced by a link to the step-by-step plan of the module concerned on the community. If no step-by-step plan exists for the module or component you are currently working on, or if you are logged in in a language other than Dutch, the community's start page will be opened.

Integration settings in application management

In Zenya application management, we are introducing a new "Integrations" section.
Below are the settings associated with the AFAS connector, Microsoft Search connector, and SharePoint Server Integration Kit.
In the future, we will bring more institutions related to integrations together on this site.

NB: Does your organisation not (yet) have a licence for this integration? Then you won't see the corresponding settings either, and as a result, you may not see the entire "Integrations" section either.

RISK | BOOST | Optimisations | For application managers and ICT

For application managers and ICT

Improved security for loading Zenya into the frame of an external web application

At Infoland, information security and privacy are high on the agenda. You should always be able to trust that your organisation's data, personal data in particular, is safe. This means that we are continuously improving the security of our platform and products. The result of this is the improvement below.

Currently, some organisations use the ability to load a page from Zenya or one of the Zenya Cloud Services into the frame of an external web application. For Zenya, you can think of an Intranet or, for example, an EHR/ECD. For Zenya Cloud Services, you can think of offering an external form, or displaying a webshare document, on your organisation's website.

Until Zenya 7.0, it was only possible to do this for all allow external websites.

Loading Zenya Cloud Services into the frame of an external web application

In Zenya 7.0, we are therefore adding the so-called frame-ancestors attribute to the Content Security Policy (CSP) of the Zenya Cloud Services listed below so that this access can be restricted.

Zenya DOC - Webshares
Zenya CHECK - External questionnaires
Zenya FLOW - External forms

The frame-ancestors attribute specifies whether the web page in question may be loaded into a frame of another website, among other things. Limiting this prevents attackers from loading a web page within their own malicious site. In particular, this provides protection against the Clickjacking attack technique.

However, there are cases where, as an organisation, you do want to allow a web page from Zenya Cloud Services to be loaded into an external web application. For example, think of offering an external form, or displaying a web share document, on your organisation's website.

To prevent your organisation from getting into trouble after the rollout of the Zenya 7.0 update, we initially give the frame-ancestors attribute the value *. This still allows the web page to be loaded into a frame of another website, among other things, so it does not effectively provide protection yet.

In Zenya 7.1, we want to actually start activating the security provided by frame-ancestors by giving the attribute the value 'self' instead of the *.
For organisations that have indicated to us which website(s) should also be allowed, we will also add them to the frame-ancestors attribute (as the value of the attribute is organisation-specific).

So if your organisation would like to be able to load one or more of the above Zenya Cloud Services within another website, please contact our service desk so that we can register this website(s) in your organisation's Zenya.

Loading a Zenya page into the frame of an external web application

In Zenya 7.0, we allow specific websites to be added to the frame-ancestors attribute in the Content Security Policy (CSP) of Zenya itself.

Zenya's default setting (also for 7.0) was already that loading Zenya into an external web application was not allowed.

The above enhancement therefore only applies to organisations that have explicitly indicated to us in the past that Zenya should be able to be loaded into an external web application. These specific organisations have also since been contacted by Infoland by email to activate the above enhancement.

No action is therefore required for organisations that have not been contacted by us.

System requirements

The system requirements for Zenya 7.0.0 are unchanged from version 6.5.x.

Bug fixes

For the list of bug fixes in Zenya 7.0.0, click the button below.

To the overview of bug fixes

Zenya 7.0.0

RISK

Zenya RISK has been completely revamped!

Why Zenya RISK?

Support for all strategic and operational risks

BowTie analysis

NEN 7510 (or other frameworks/frameworks)

Dashboarding

Information for existing customers

Not a RISK customer yet, but curious?

A new module: Zenya BOOST

BOOST in brief

Central law

Management right for campaign

Campaign list

Create campaign

Subject

Description

Start date

Campaign settings

Sender

Participants

Administrators

Campaign manager timeline

Break

Message

Message type: knowledge flash

Message type: Knowledge question

Message type: YouTube video

Comments on messages

How are campaign emails compiled and sent?

Posts for the same day are partially merged

What if I add a participant to an ongoing campaign?

Mails are sent daily

Unsubscribe

Statistics

Chat

Enthusiastic?

Optimisations

CHECK

Compliance

DOC

FLOW

Portals

Zenya general

For application managers and ICT

Improved security for loading Zenya into the frame of an external web application

Loading Zenya Cloud Services into the frame of an external web application

Loading a Zenya page into the frame of an external web application

System requirements

Bug fixes

Zenya

I am looking for:

Are you always up-to-date?