Zenya Chat is a new feature within the Zenya platform that will be introduced soon. With this functionality, employees can ask questions in plain language and get answers based on their own organisational documents. No search results to plough through, no manuals to open: the right information is immediately available, with source reference included.
What is it?
Zenya Chat works with Assistants, configurable AI specialists that the administrator sets up himself. Each Assistant is linked to a specific document collection and target group. For example, a healthcare organisation can set up a separate Assistant for the nursing department, for HR and for the OR, each with its own document resources and access rights.
What can users do with it?
Asking questions in plain language. Employees ask questions as they would ask a colleague. The Assistant searches the indexed documents, formulates an answer and adds source references so the user can always verify where the information comes from.
Continuing to question without losing context. The conversation is cumulative: a follow-up question builds on what was said earlier. A nurse can start with a general question about a protocol and continue step by step to a specific situation, without having to start from scratch each time.
Switching Assistant within one call. If a question touches several domains, the user can switch to another Assistant during the conversation. The conversation context is retained. This allows an employee to switch seamlessly from a healthcare Assistant to an HR Assistant, without losing context.
What can administrators set?
Administrators set up Assistants via a management page in the Zenya sidebar. For each Assistant, you set which documents are used, who has access and how the Assistant behaves. For administrators without prompt experience, the interface provides preset options via drop-down menus.
The rights system has roles at system and Assistant level, from Super Administrator to User, so that management can be flexibly set up per organisation.