Manager of the reporter as the owner of the report
For handling notifications, it may be desirable for the user's manager to be responsible for handling the notification. Currently, this cannot be set up in a low-threshold manner without creating a considerable management burden.
To make this easy to set up, we have extended the existing workflow action "assign notification to" with an option to assign the notification to the reporter's manager! Once you have set this up, a report is automatically assigned to the manager and the manager becomes the owner of the report. With this, notifications automatically end up in the right place.
And the rights structure no longer requires coordinator rights to be distributed to all or several managers. This makes the rights structure clearer and eliminates the need to update it periodically if there have been shifts of managers in the organisation (which in practice happens regularly anyway).
The workflow action "assign notification" can be used throughout the workflow. For example, if a manager of the reporter is responsible for the investigation, you can also only assign the notification to the manager from then on. In the previous statuses, the notification is then assigned to the set preferred coordinator, for example.
Focal points in design
To use this functionality correctly, it is important that the design takes into account:
- The action to assign the notification to the manager must be set on the desired status transition(s). This workflow action can be set on any status so you can make the manager own the notification at different times to suit your scenario.
- That a manager is set at the users! This can be done manually in the application management (application management > Users and User groups > Users > Select one or more users > Change properties). Or during user synchronisation (already possible in the i-Sync link and soon also in the SCIM link).
Availability of functionality
This functionality will be available only to customers using Zenya through a licence:
- based on the new licensing model or
- based on the old licensing model based on number of notification types.
This functionality thus comes not available to customers using Zenya through a licence:
- based on the old licensing model based on number of coordinators.
We made this consideration and choice because, in combination with the licensing model mentioned above, this could lead to conflicts in the licence.
